ORDER MANAGEMENT SPECIALIST (ORDER ENTRY)

Description:

The Order Management Specialist provides top customer service to their assigned accounts through proactive management of orders from receipt through shipping, and by partnering with cross-functional team members and stakeholders to ensure best in class results.

Main Responsibilities:

·        Manage the receipt and entry of original equipment and/or parts orders from field sales, ensuring completeness and accuracy prior to acknowledging orders.

·        Effectively communicate with field sales, internal departments (Scheduling, Purchasing, Engineering, Shipping, Quality) and plant management to keep everyone abreast of the status of the sales orders throughout the life cycle of the orders.

·        Work closely with the Production Scheduling department to ensure the customer requested ship date is communicated to Scheduling and the plant committed ship dates of orders are communicated to field sales in a timely manner.

·        Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing, and Manufacturing to verify the plant's ability to accept the changes.

·        Continuously improve product knowledge and system skills.

Requeriments:

·        Bachelor´s Degree

·        Advanced level of english

·        Customer focused and detail oriented

·        Excellent communication skills

·        Proven time management and organizational skills

·        Problem solving ability

·        Responsible for complex accounts

·        Demonstrated increased product knowledge

·        Ability to make decisions and recommendations

·        Ability to work independently with limited supervision

·        Share knowledge by assisting with onboarding, mentoring and cross training

·        Proficient in Microsoft Office (Excel, Outlook, Word)