About Hexagon Manufacturing Intelligence

Hexagon is a global leader working across industrial, manufacturing, infrastructure, agriculture, safety, and mobility solutions. Hexagon's technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future.

Hexagon Manufacturing Intelligence (MI) helps manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Globally, 95% of the automobiles, 90% of the aircraft, 85% of the smartphones have Hexagon technologies in them.

Duties and Responsibilities

• Responsible for the installation and machine maintenance, which includes diagnosis, repairs, certification and re-calibration of various machines at the customer sites, to conform to factory specifications and accuracy standards.
• Performs service calls at customer sites to correct problems involving company products, diagnoses and corrects the problem, and performs related duties to customer satisfaction.
• Provides technical support to other service representatives and customers.
• Ensures prompt preparation and completion of service and expense reporting related to assigned duties.
• Provides the highest customer satisfaction while representing Hexagon in a professional manner.
• Supports organizational policies related to safety, environmental protection, housekeeping, etc. within area of responsibility.
• Supports and participates in continuous improvement activities that positively affect safety, the environment, quality, reliability, and productivity or improve the overall suitability and effectiveness of the management system, its processes and products.
• The design, documentation, testing, creation or modification of computer programs related to machine operation.
• Technical duties include tasks that are both mechanical and electrical.
• Mechanical duties include assembly, disassembly, leveling, diagnosis and repair of mechanical issues on automated equipment.
• Electrical duties include diagnosis, troubleshooting and repair of control systems.

Qualifications

• Associates Degree preferred or equivalent combination of technical courses and experience
• Must be self-motivated, highly detail-oriented and organized, capable of working independently
• Minimum of three years mechanical, electrical, computer, and software experience
• Must exhibit independence and the ability to troubleshoot and resolve issues with minimal assistance.
• Excellent customer service, verbal and written communication skills
• Must be able to travel