Customer Service Representative

Education: Undergraduate/ Graduate from a from a Government recognized university

Experience: 6-12 months experience in Call handling at Call Centre, preferrably from property management, real estate or similar industry

Skills Required:

• Good communication in the applicable language/s (English & Spanish)

- Spoken skills & written skills

• Willing to work 24x7

• Customer service skills

• Technical proficiency in MS office products required (Excel, Word, etc.)

Roles & Responsibilities:

• Answer inbound calls from the resident service line to assist in answering questions about resident lockout, email change, late fee processing, card dispute, charge reversal and general concerns / issues

• Enter and ensure accurate information is input into resident collection system (i.e. phone number, email, proper spelling of resident names).

• Diffuse and calm residents that may have isolated incidents that need immediate attention to provide the highest quality of customer service.

• Process renewals when received. Enter all relevant data into Yardi; record any concession amounts if applicable due to a renewal promotion, record daily log for tracking of Tenant Ledger Adjustments (“TLAs”) as they pertain to rent adjustments, credits, and concessions.

This is 100% work from office job.

Benefits:

• Monthly base salary $17K
• Christmas Bonus 30 days
• Medical expenses
• Dental expenses
• Vision medical expenses
• Life Insurance
• Food Bouchers $1000