Store Systems Engineer

• Full-time

Job Description

This role supports Store IT systems, service requests and IT incidents incl. IT hardware 

equipment, application systems and operations. The role requires working closely with

store co-workers, super users, SO IT team and external IT vendors to ensure high 

availability, stability and security of IT system to support store activities and operations.

Qualifications

• Perform day-to-day IT operations and support activities in the store ensuring that IT systems perform with high availability, performance and security.
• Investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and escalation.
• Perform Store IT support according to IT policies, standards and SOPs.
• Support IT audit, compliance and security reviews & assessments.
• Support implementation of local Store IT project activities within planned scope, schedule and budgets.
• Support Store super users in testing, training, implementation and upgrade of Store IT systems incl. associated technical documentation.
• Support and coordinate with SO IT in system security patches and anti-virus updates on Store IT systems on need basis.
• Maintain inventory records of hardware, software license and support contracts.
• Support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM).
• Coordinate on-site work with authorised vendors during rebuild, relocations or repairs.
• Support SO IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence.
• Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation.
• Provide standby weekend & after office support if required or rostered.

Additional Information

Motivation:

• Passionate about IT solutions and trends in retail industry.
• Teamwork and Service oriented mind-set.
• Strong sense of achievement in driving IT operational support.

Knowledge:

• A diploma in IT Professional disciplines (Computer / Information Technology)
• Minimum 3 years of experience in IT support role 
• Practical knowledge to support super users, system support and testing 
• Practical experience in IT support including Service Desk, System monitoring,
• Backup & restore, Patching & Malware protection
• IT Support experience of IT systems in retail environment (Microsoft Navision, LS Retail, POS, CRM, SQL Database).
• Working knowledge of IT infrastructure, network and security technologies 
• (Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, Switches & WLAN, Firewall, SCCM and Azure Cloud)
• Familiar with store operations, e-commerce and retail business processes

Capabilities: 

• Install and configure computer hardware, operating systems, servers, storage, 
• networks, printers and applications
• Maintain, monitor, troubleshoot and support computer systems and networks incl. POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets.
• Resolve IT support issues and service requests in a structured and timely manner.
• Excellent team work and establish good working relationship with users and service providers.
• Customer service mind-set, self-starter, process improvement orientation.
• Able to work under time pressure with problem solving, priority driven and business focussed approach.
• A technical, logical thought process with good communication in English.