RESPONSABILITIES:

·      Forecast: receive and fill in the schedule agreement of SAP all new customer, forecast and orders.

·      Follow up customer´s demand according to the contract. If demand is higher or lower, clarify with the customer and find the necessary decisions to deliver the parts.

·      Participate actively in cyclic inventories.

·      Organize the entire documentations to the shipping and packaging.

·      Keep in order the documentation in files in the PC.

·      Send the shipping information to the customers, as soon as shipment has left from SMA.

·      Deal directly with customers service either by telephone, electronically or face to face items related to shipping, packaging and releases.

·      Knowledge and follow customers procedures, portals and systems.

·      Handle and resolve customer complaints.

·      Record details of inquiries, comments and complaints.

·      Communicate and coordinate with internal departments the shippings and escalate any risk to delivery on time.

·      Maintain standards of health and safety hygiene and security.

·      Weekly and annual reconciliation of returnable containers of the client, physically and in portals.

·      Carry out the necessary activities in the customer portals, and keep updated.

·      Set up new customer accounts and understand new customer requirements.

·      Be in charge of subcontracting processes (welding, painting and stamping) and make sure deliveries are on time and supplier inventory is updated.