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Role: D365 Support(F&O Tech)
Location: Guadalajara, Mexico or Mexico City, Mexico
Type of Hire: Full Time
This opportunity is not available for visa sponsorship.
No. of openings: 14
Overview
Job Description:
As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.
Key Responsibilities:
· Ability to take Technical/Functional leadership in one specific product or area of business processes.
· Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
· Drive the communication with the customer to ensure the customer has confidence on problem resolution
· Define and understand the customer issue by creating adequate reproduction scenarios.
· Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
· Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
· Collaborate with cross-group peers both proactively and reactively
· Produce quality documentation.
Required/Minimum Skills/Qualifications:
· Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
· Engineering or master's degree in computer science/information technology (IT) or equivalent
· Relevant product Certifications from Microsoft
· Excellent Communication Skills - verbal, listening, and written (including technical writing).
· Should be willing/flexible to work in shifts and weekends.
Experience & Expertise in below area is Mandatory
· MS Dynamics 365 – F&O – Technical Engineer/Consultant
· Good knowledge in Dynamics 365 F&O Functionality Overview
· Good knowledge in Azure cloud services, LCS and SQL Queries
· Good Development Skills (X++, .NET)
· Strong experience in Customization and Configuration
· Strong knowledge Data Migration and Power Platform Integration
ID: 18446221