Sonata Software Overview

Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent, and scalable. Sonata's Platformation™ methodology brings together industry expertise, platform technology excellence, design innovation, and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services, and software industries, Sonata's software portfolio includes the Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, Kartopia E-commerce Platform©, Halosys enterprise development automation Platform©, CTRM Commodity Trading and Risk Management Platform© and KODO - AI-Powered Customer Experience (CX) Platform. Sonata's Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering, and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, BlockChain, and Cyber Security, Sonata's people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.

Role Description:

As a Product Support Engineer, you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

Key Responsibilities:

·      Ability to take Technical/Functional leadership in one specific product or area of business processes.

·      Own, investigate, and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.

·      Drive communication with the customer to ensure the customer has confidence in problem resolution

·      Define and understand the customer issue by creating adequate reproduction scenarios.

·      Research, troubleshoot, develop, and implement a workaround (if needed) and gain agreement from customers on problem resolution.

·      Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue

·      Collaborate with cross-group peers both proactively and reactively.

·      Produce quality documentation.

Required/Minimum Skills/Qualifications:

 ·      Minimum 2+ Years relevant experience as a Technical/Functional Consultant OR Engineer

·      Engineering or master's degree in computer science/information technology (IT) or equivalent

·      Relevant product Certifications from Microsoft

·      Excellent Communication Skills - verbal, listening, and written (including technical writing).

·      Should be willing/flexible to work in shifts and weekends.

Ideal experience:

·      MS Dynamics 365 – F&O – Technical Engineer/Consultant

·      Good knowledge of Dynamics 365 F&O Functionality Overview

·      Good knowledge of Azure cloud services, LCS, and SQL Queries

·      Good Development Skills (X++, .NET)

·      Strong experience in Customization and Configuration

·      Strong knowledge of Data Migration and Power Platform Integration

·      Good experience with Security and Role-based Access Control

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.