The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed with the project management team to ensure that the client's requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

Responsibilities:

• Prepare quotes and calculate turnaround times for clients (administrative management).
• Conduct a follow-up of quotes in order to achieve the target acceptance rate.
• Monitor client satisfaction and any increases/decreases in their use of services.
• Provide feedback on perceived client satisfaction and service completion.
• Detect new sales opportunities, bringing add-on business and retaining existing accounts.
• Discuss and plan sales strategies for existing clients with the business developers.
• Advise the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.
• Try to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.
• Meet targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.
• Communicate project information to necessary parties in a clear, concise and professional manner.
• Convey specific client requests effectively to project managers.
• Finance governance: register the correct information from clients when creating projects in the system, such as legal entities, PO if needed, and billing schedule.

RequisitosRequirements:

• Essential: Fluent in English, excellent oral and written communication, and comfortable speaking to clients at all levels, via phone or video call.
• Desirable: Knowledge of another language
• Essential: Total command of Microsoft Office.
• Desirable: Knowledge of XTM and/or Phrase, and FineReader.
• Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields.

Education:

• Middle or higher-level vocational training in administration, or university degree.
• Desirable: Master's degree.