We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things. That's why we've put our purpose at the heart of our organization, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

The Customer Service Representative's core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus at Allied. The focus of the team is to add value, remove complexity in the process and ultimately free up time, enabling our Sales teams to develop and grow accounts. 

Key Deliverables for my role:

• Answering incoming customer inquiries via chat and emails, to include, but not limited to, entering orders and quotes with accuracy, submitting requests, credits, routing emails as appropriate

• Proactively creating outbound emails to customers as needed to serve/solve issues

• Providing online support and assistance for customers 

• Building a good understanding of our product and service offerings 

• Committing to quality and the use and interpretation of data/reports as required in the role 

Essential:

·      High school diploma or general education degree (GED) and one-two years related experience and/or training, or equivalent combination of education and experience.

·      Role is bilingual English/Spanish in both verbal and written communication.

·      Excellent Customer Service skills – able to demonstrate an inbuilt passion for helping customers

·      Experience of working cross-functionally and collaborating effectively with colleagues to get things done

·      Strong written/verbal communication skills

·      High attention to detail

·      Highly organized and able to multi-task and prioritize own workloads

Desirable:

·      Preferred college education or equivalent combination of education and experience.

·      AS9120, product knowledge