Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Account Payable HelpDesk Analyst!

In this role, you will be representing Accounts Payment in elevating the customer experience levels by supporting suppliers and users through phone calls and chats – helping them to get their payments and queries unlock.

Responsibilities

· Invoice Processing (posting invoices into SAP)

· Accounts Payment Helpdesk (supporting vendors and users through voice and written formats)

· - Continuous Improvement (lean six sigma projects in the finance area)

· - Client escalation management (coordinating escalations with multiple and disperse teams)

Qualifications we seek in you!

Minimum Qualifications / Skills

· 3-4 years' experience in Accounts Payable and Help Desk

· MUST: Advance Excel (there will be intense use of tables, formulas and pivot-tables)

· MUST: SAP FI (t-codes FBL1N, MIRO, F-43, F-47, tables and reports)

Preferred Qualifications/ Skills

· DESIRED: English

· Ability to communicate and influence unsatisfied audience. Strong analytical ability, this is to facilitate investigation of stuck items and actions to get resolution.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.