Position: Quality Manager

Purpose: To ensure that products and processes meet established internal and external quality standards to ensure customer satisfaction and compliance with applicable regulations and standards.

Responsibilities:

Develop, implement and maintain quality management systems 2:

- Design and implement quality policies, procedures and controls for all company processes.

- Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of quality systems.

- Ensure compliance with quality regulations and standards, including ISO certifications or other industry specific regulatory requirements.

- Monitor and improve production processes:

- Collaborate with production, research and development departments to ensure quality from raw material to final product.

- Identify opportunities for improvement in production processes to optimize efficiency and reduce costs while maintaining high quality standards.

Lead teams and promote quality management system culture:

- Lead and motivate the quality team, providing guidance, training and professional development.

- Promote a culture of quality and continuous improvement throughout the organization, encouraging the active participation of all employees in the identification and resolution of quality problems.

Manage external audits:

- Plan and coordinate internal audits to assess compliance with quality systems and propose corrective actions when necessary.

- Coordinate external audits conducted by customers, regulatory bodies or third party certifiers, ensuring adequate preparation and response to findings.

- Quality complaint management and problem resolution:

- Investigate and manage customer quality complaints, identifying root causes and taking corrective action to prevent recurrence.

- Facilitate the resolution of quality related problems through the use of tools and methodologies such as root cause analysis and statistical process control (SPC).

Soft skills:

Expertise: solid experience in quality management systems, ISO regulations, continuous improvement methodologies and data analysis techniques 2.

2. Leadership: Ability to motivate and lead cross-functional teams, fostering a culture of quality and collaboration.

3. Effective communication: Ability to communicate clearly and persuasively with employees, customers and other stakeholders.

4. Customer Orientation: Commitment to customer satisfaction and the delivery of high quality products and services.

5. Problem Solving: Ability to identify, analyze and solve quality problems efficiently and effectively.

6. Organization and planning: Ability to manage multiple projects and priorities, meeting established deadlines and objectives.

7. Adaptability: Flexibility to adapt to changes in the business environment and respond effectively to new opportunities and challenges.