IT Service Desk Analysts

• Provide first level support for all IT issues through different contact sources (call / chat / self-service / email)
• Handle the resulting incidents or Service Requests, using the incident management and request fulfillment processes in line with Service Desk objectives.
• Monitors tickets assigned to the queue based on priority and redirect issues to correct resource

Required

• Lives GDL
• 1-2 year practical experience in Information Technology
• Excellent customer service skills and the ability to communicate with a wide range of stakeholders
• Strong problem-solving skills and the ability to take responsibility for issues that arise.
• Comprehensive understanding of I.T. fundamentals including email and file sharing.
• Experience with hardware faults including printer issues and router issues.
• Strong attention to detail.