We are looking for an experienced Customer Service Representative in Querétaro, Querétaro (México). Who will be the first interface to customer to provide a world class customer service to both existing and prospective customers.

Provides new and existing customers with the best possible service in relation to billing inquiries, suggestions and complaints.
Responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.
Provides timely responses to customer inquiries by telephone and/or email, consistent with service and quality standards
Processes customer orders, bills and accounts, and applications, initiates maintenance and termination of accounts.
Troubleshoots and resolves customer complaints.
Background, experiences and knowledge of the preferred candidate

Technical requirements

Fluent or advanced in English B2-C1
Knowledge of Excel intermediate / advanced user level
Excellent interpersonal communication, reading comprehension, attention to details and rigorous execution
Capacity to work under pressure and critical thinking ability
Complex problem solving skills
Good communicator
Positive attitude, competitive, confident personality with strongly developed personal skills and a customer-focused orientation.
Project management skills would be a strong asset, even at a basic level.
Previous knowledge of ERP systems or CRM
Experience in admin support or CS roles in global companies.
Curious mindset with a passion for learning and process improvement