We are looking for an experienced Customer Service Representative in Querétaro, Querétaro (México). Who will be the first interface to customer to provide a world class customer service to both existing and prospective customers.

• Provides new and existing customers with the best possible service in relation to billing inquiries, suggestions and complaints.
• Responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.
• Provides timely responses to customer inquiries by telephone and/or email, consistent with service and quality standards
• Processes customer orders, bills and accounts, and applications, initiates maintenance and termination of accounts.
• Troubleshoots and resolves customer complaints.
• Background, experiences and knowledge of the preferred candidate

Technical requirements

• Fluent or advanced in English B2-C1
• Knowledge of Excel intermediate / advanced user level
• Excellent interpersonal communication, reading comprehension, attention to details and rigorous execution
• Capacity to work under pressure and critical thinking ability
• Complex problem solving skills
• Good communicator
• Positive attitude, competitive, confident personality with strongly developed personal skills and a customer-focused orientation.
• Project management skills would be a strong asset, even at a basic level.
• Previous knowledge of ERP systems or CRM
• Experience in admin support or CS roles in global companies.
• Curious mindset with a passion for learning and process improvement