We are looking for a Technical Support Engineer who can configure applications on our customers' platforms. A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs to then translate those needs to the software.

*Position based in Aguascalientes, Mexico (remote).

• Ocasional office work.

Responsibilities

• Conducting client discovery calls to gather client requirements.
• Designing, developing, deploying, and testing solutions for clients.
• Providing on-going support, professional services, and consulting to clients.
• Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets.
• Conducting in-person and virtual training sessions for clients.
• Deliver platform demonstrations for sales prospects.
• Working with clients and the development team to identify platform bugs and enhancements.

Required skills

• Passion for providing outstanding customer service
• Experience in SaaS
• Experience in tickets
• Process analysis and development expertise
• Exceptional presentation skills, strong verbal and written communication skills
• Exceptional interpersonal skills.
• Ability to present ideas in a clean, user-friendly way.

Preferred skills

• Ability to work independently, as well as follow direction/instruction, as warranted
• Proven ability to quickly learn all aspects of technical software product
• Desire to learn new technologies and proactiveness
• Demonstrated ability to work collaboratively and cross-organizationally with a diverse team

Education:

• B.S. or B.A. degree
• Preferred majors: Business Management, Engineering,Computer Science

What we offer:

• Full-time
• Work remotely / Home Office (we prefer the candidate to be located in Aguascalientes, Mexico)
• Flexible work hours
• Friendly and relaxed, yet dynamic work environment
• Benefits by law
• Medical Insurance
• 20 vacations days