We are looking for a motivated candidate to join us as: Customer Support Engineer

Location: El Marqués, QRO.

Responsibilities:

-Handling customer service requests from Latin America products.

-Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support.

-Performing network upgrades/ updates.

-Provide detailed information on how to set up, configure or upgrade Core Network products and their features.

-Use trouble ticketing system for tracking customer interactions and fault analysis.

Requirements:

-Core Network CS MSC/MGW/Billing system/2G/3G/3.5G/Call flow/ O&M system/ System troubleshooting. 

-Core Network PS SGSN/GGSN/MME/SPGW/CG/3G/4G/ VoLTE/ Service flow.

-Core Network IMS and NGN Soft with/MGW/SBC/ IMS/NGN/Billing system/ Call flow.

- Core Network USC HLR/HSS/EIR/PCRF/AAA/O&M system/System troubleshooting (alarms, performance and so on).

Skills:

-Fluent English, conversation and writing.

-Strong working relationships with other teams.

-Quick learning technical and procedural topics.

We Offer:

-Motivational and competitive compensation package.

-10% Monthly food coupons.

-Life insurance.

-Hand-On experience and Lab testing.