Responsible for providing efficient and high quality client services to financial institutions. Provides pre-sales and post-sales service to clients. Responsible for continuing development and improvement of the client services with the overall objective of shortening the client response time and increase service quality. This position is responsible for both technical and non-technical support. Maintains strong client relationships and provides day to day client advice. Under limited supervision, designs solutions for clients ensuring that SLA's (service level agreements) and KPI's (key performance indicators) are met. Provides user training on system and new functionality and responds to user queries. Writes and produces detailed functional specifications. Escalation point for unresolved production support issues and participates in analysis and resolution on behalf of the business. Administers project schedule, scope of work and budget, ensuring that operational teams and subcontractors understand client requirements. Communicates client requirements to operational teams and subcontractors. Promotes the organization's capabilities to clients, identifying where possible sales opportunities which are forwarded to the account managers. Supports design, development, testing, deployment and transition into operation for less complicated functionality when required. Education Required: B.S. in Computer Science, Information Systems, a related discipline, or equivalent work experience Experience Required: At least 3 years Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.