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Responsibilities

· Ensure the deployment of the Global Business Platform.

· Assist in performing As Is analysis during Solution Identification phase.

· Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.

· Provides expert knowledge of the subject area and the project methodology.

 · Writes and reviews level 5 Standard Operation Procedures (SOPs).

· Support development of User Acceptance Test (UAT) scenarios and test scripts.

· Support and co-ordinate User Access Testing (UAT)

· Develops and coordinates communication materials related to New Ways of Working.

· Identifies training needs and conducts trainings for end users.

· Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.

· Performs analysis during Ramp-up phase and proposes corrective actions.

· Identifies improvement opportunities and integrate best practices for future resolution.

· Captures lessons learned and best practices from each implementation and integrates them into future impact resolution/improvement roadmaps.

· Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.

 Minimum required Skills

· Functional skills: Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking.

 · Stakeholder management skills: managing different stakeholder groups across Functions and Operating Companies with communication skills.

· Training and Change management skills: conducting trainings, developing training materials and supporting change to new ways of working.

 · Process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements.

Specific Functional Skills & Experience

· Bachelor's degree in computer science, Information Technology, Logistics, Supply Chain Management, or a related field.

 · At least 4-6 years of experience in e-commerce, sales operations, and/or revenue management.

· At least 3-4 years of experience in Commercial processes: o Customer Lifecycle management (Customer Master Data): Creation, update and offboarding of customer o Customer Technical Services (Commercial equipment – fridges – management

· Work experience in Digital Transformation and/or change management.

 · Experience in Commercial roles · Experience with CRM platforms, ERP implementations, or data management is a plus.

· Work experience with MS Dynamics + Field Services is a plus.