JOB DESCRIPTION

Job Title: Client Success Representative 

Location:  Mexico 

Direct Reports: No

Reports to: Supervisor, Client Success Operations

Inmar's dedicated Center of Excellence (COE) approach to Data Management and Reporting transforms our client's strategies and visions into life. We protect and service our client's most valuable assets through the highest quality data processes helping our clients achieve their goals.  We deliver reporting to help our clients make informed decisions to execute current business objectives and confidently plan for the future.  

Primary Accountabilities:

• Coupon Verification/Validation Barcode Testing 
• OfferEntry/Offer Edit 
• Counterfeit Offer Confirmation with Client
• Rebate File Review
• Responsible for running assigned reports across Clients to include such items as:
• Month end reporting
• Prepare weekly/monthly custom reporting
• Standard reports requested by client
• Manage and monitor Client Reporting Deadlines

Required Qualifications: 

• 2-4 years related work experience or college degree; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position 
• Accurately perform alpha/numeric data entry
• Proficient in reading comprehension and writing in English 
• Able to communicate at 100% in oral English
• Proficient in Google Suite and Microsoft Office

Individual Competencies:

• Effective time management skills
• Strong prioritization and attention to detail skills
• Strong communication skills
• Collaboration: Works collaboratively with others to achieve group goals and objectives
• Sufficient in Google Suite, Microsoft Office Suite, Web Apps
• iSeries and/or Salesforce experience a plus

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.