Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

An all-encompassing real estate firm specializing in assessing, analyzing, managing, and disposing of Manufactured Housing Communities. They offer full-spectrum services to private owners, banks, special servicers, and court-appointed receivers.

We are looking for a JR. Loan Agent to support the following activities:

• Manage a high volume of inbound and outbound communications, including booking appointments and gathering loan conditions.
• Provide support via phone, e-mail, tickets, and online chat.
• Collect and prepare documentation for loan packages, research applicant financial status, and prepare loan disclosures.
• Conduct interviews, assess client loan eligibility, and maintain ongoing communication to ensure high customer satisfaction.
• Follow up on the status of loans in process.
• Work with the marketing team to schedule, organize, and contact clients for conversion events (turning renters into homeowners).
• Troubleshoot and resolve technical issues, including software, hardware, and network problems.

Schedule:

Monday to Friday

• Regular schedule: 7:30 a.m. to 4:30 p.m. CST MX
• During daylight saving: 6:30 a.m. to 3:30 p.m. CST MX

This position is remote; you'll need to attend our offices in Mexico City or Guadalajara on the first day to sign the contract, receive your equipment, and be part of the onboarding session.

Benefits:

• Competitive Salary (According to experience)
• Law benefits
• Remote Work
• Work Stability
• Computer equipment
• Major medical insurance
• Christmas bonus of 30 days (Aguinaldo)

After the first 3 months, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Food vouchers (10% of the gross salary).
• Restaurant tickets.
• Saving fund (8% of the gross salary).

Minimum requirements

MUST: Advanced English (Strong communication skills: writing and speaking).

• Experience in sales and strong data management.
• Excellent communication, multitasking, and time management skills.
• Demonstrated proficiency in Windows and Microsoft Office suite.
• Experience preparing and maintaining loan paperwork, understanding loan products, and ensuring compliance with regulations.
• Ability to identify needs, clarify information, and provide problem-solving solutions.
• Capacity to work independently and as part of a team.

Skills

• Organized
• Independent Worker
• Comfortable with structure and rules
• Work Ethic
• Attention to Detail