We're currently seeking an Application Support professional to join our vibrant team. This role offers the chance to be the first point of contact for customers seeking technical support and to perform remote troubleshooting. If you're ready to take your career to the next level, we'd love to hear from you! EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Responsibilities First point of contact for customers seeking technical support via phone, email or chat Perform remote troubleshooting, reproducing customer issues in different environments Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Full Ownership of clients' issues from beginning to completion, ensuring effective technical resolution for the customers Requirements At least 3 years of experience in IT Operations Support Availability to work on weekends and late shift Demonstrated technical Linux administration skills Ability to read and interpret logs (Linux, HTTP) Demonstrated experience troubleshooting and explaining investigation to IT people and end users(non-technical) Fluent in English. Must be above B2+ Nice to have ITIL certification, or experience working with ITIL based processes Knowledge in Javascript and Python (reading and understanding code) Experience in Gsuite products Technologies Linux HTTP We Offer Career plan and real growth opportunities Unlimited access to LinkedIn learning solutions International Mobility Plan within 25 countries Constant training, mentoring, online corporate courses, eLearning and more English classes with a certified teacher Support for employee's initiatives (Algorithms club, toastmasters, agile club and more) Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more) Flexible work schedule and dress code Collaborate in a multicultural environment and share best practices from around the globe Hired directly by EPAM & 100% under payroll Law benefits (IMSS, INFONAVIT, 25% vacation bonus) Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members) 13 % employee savings fund, capped to the law limit Grocery coupons 30 days December bonus Employee Stock Purchase Plan 12 vacations days plus 4 floating days Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st) Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more Monthly non-taxable amount for the electricity and internet bills Conditions By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy