The Compensation and Benefits Services Professional, Brazil will provide functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will interface with Business HR and CoEs to continuously improve services.

Key Deliverables

Execute compensation & benefits administration activities and processes in Brazil; follow all HR Operations policies and procedures to ensure effective client support.
Research, analyze, and resolve benefits issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders.
Administer bonus/incentive-based pay processing, ad-hoc payments, and stock grants.
Create job codes and administer equity reviews, merit processing, job reclassifications, interim pay differentials, compensation statements/adjustments, off cycle salary increases and market pricing.
Administer benefits including eligibility audits, new hire and annual benefits enrollment, new enrollment audits, termination, and life event changes, benefits accounting, and benefits appeals process.
Provide analysis and metrics on enrollment to Total Rewards COE.
Assist with the benefits transfer process for employees transferring in and out of state or country.
Manage retirement, including QDROs, retiree database, retirement plan administration, quality control audits oversight, and implementation on plan design changes.
Work with Health Care, Dental and Life Insurance vendors to plan, administer, negotiate, as needed.
Manage quality of life benefits: plan, administer and negotiate with different vendors.
Assist with audits to ensure accuracy of data in reports and data transmissions to third party vendors; collaborate with business systems counterparts for assessment and correction of discrepancies.
Interface with Business HR and CoE to continuously improve compensation & benefits administration processes, procedures, and technologies.
Receive and process Leave of Absences requests and work with payroll to ensure employees on applicable leaves of absence are paid accurately.
Assess, adjudicate, track, and monitor all leave of absence claims.
Assist employees in getting back to work and receiving appropriate benefits according to organizational policies and legal regulations, working with Local HR as needed.
Develop and improve compensation and benefits policies, ensuring compliance with its guidelines.
Support the occupational health demands of the São Paulo unit, working together with the areas of health, occupational safety, to ensure compliance with current legislation.

Desired behaviors and attributes:

Experience in compensation & benefits administration.
Exhibits knowledge of HR operations.
Possesses working knowledge of HR policies, practices, and procedures.
Knowledge of general HR transactions.
Prior experience with data management processes.
Ability to handle multiple requests in a timely manner.
Ability to manage complex requests within tight deadlines.
Ability to resolve conflicts and mitigate difficult issues.
Excellent analytical and problems solving skills.
Excellent organizational skills.
Strong attention to detail.
Strong customer service focus.
Strong interpersonal and listening skills.
Strong communication skills.
Effectively manages ambiguity.
Ability to maintain objectivity under pressure.
Ability to handle confidential and sensitive information.

Knowledge, Skills, and Requirements:

University Degree or equivalent experience in a related field.
1-2 years-service center experience with direct customer interaction.
Familiar with total rewards tools and processes preferred.
Proven time management skills, and a strong sense of urgency.
Ability to quickly comprehend requirements and carry out transactions in accordance with set standards.
Ability to establish effective professional working relationships.
Problem-solving skills and a customer service orientation.
Able to run reports and interpret data to conduct analysis.
Consistent exercise of judgment and escalation as necessary to resolve problems.
Strong work ethic, integrity, and personal accountability.
Strong communication and interpersonal skills and a collaborative team spirit.
Proficient use of applicable technology and MS Office.
Demonstrated ability to communicate verbally and in writing.

Language Skills & Proficiency:

English (Nice to have) Medium Medium

Spanish (Nice to have) Medium Medium

Relocation Available:
No