GENERAL FUNCTION

The Accounts Receivable Specialist is responsible for processing the company's accounts receivables, reconciling accounts receivable data across multiple systems and companies in a timely and accurate manner in accordance with company policies and procedures. Responsible for researching and processing manual debit and credit invoices. Efficiently and effectively resolves customer's issues in partnership with internal departments and external stakeholders.

MAJOR DUTIES & RESPONSIBILITIES

·         Processes/posts incoming Lockbox and ACH payments.

·         Reconciles customer payments applying incoming payments to outstanding account balance.

·         Processes credit card payments.

·         Researches and resolves account payment discrepancies; adjusts accounts as needed.

·         Emails invoices and/or statements to customers upon request.

·         Provides ledgers detailing accounts receivable activity.

·         Investigates recurring problems and performs root cause analysis to identify opportunities for long term resolution.

·         Efficiently gathers information to diagnose and resolve customer problems.

·         Escalates unresolved issues to Team lead in a timely manner.

·         Performs day end and month end close activities.

·         Processes manual debits/credits ensuring accuracy and verifying proper approval and eligibility.

·         Distributes information to applicable departments.

·         Maintains accurate, complete and up-to-date files/records.

·         Shares suggestions and recommendations for potential process improvement opportunities.

·         Collaborates with internal and external customers to create value by delivering quality and timely service.

·         Complies with established department internal controls, invoice approval guidelines and other defined controls.

·         Possesses intermediate knowledge and utilization of systems and software within area of responsibility.

·         Assumes additional responsibilities and assist with special projects as needed or directed.

BASIC QUALIFICATIONS

·         Bachelor degree in finance or accounting.

·         Desirable 1+ years of experience in accounts receivables and collections.

·         Advanced english level and French intermediate level.

·         Strong learning agility.

·         Intermediate excel skills.

·         Customer service oriented.

·         Knowledge of MS Dynamics Great Plains and SAP is a plus.