As a Service desk and support manager, you will form part of the Service Management track within the IT function. You will help support business-wide and IT objectives using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team to guarantee the business continuity, inform and advise senior management about service desk issues and concerns associated with those issues and solve the level 1 and level 2 IT tickets reported by the system clients.

Main Responsibilities.

·      Managerial responsibilities, developing, and training the service desk team.

·      Ensure that all processes used by the service desk are thoroughly documented, audited, and improved.

·      Conduct and share results from service and operation performance reviews.

·      Promote the service desk with senior management and work to ensure that it is viewed as a core business asset.

·      Coordinate all relevant partners, including the support desk team, customers, and other teams that are involved in service desk operations

·      Be aware of and managing the costs of running the service desks.

Qualifications.

·      6+ years' experience as a Help desk manager.

·      Experience with help desk and remote control software.

·      Solid technical background with an ability to give instructions to a non-technical audience.

·      Advanced English skills.

·      ITIL methodology understanding.

Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.

About us:

Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and lead to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.

The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression.