Hace 4 sem
Commercial Business Specialist
Salario no mostrado por compañía.
Hace 4 sem
Commercial Business Specialist
Salario no mostrado por compañía.
Genpact Mexico
en
Sobre el empleo
Detalles
Descripción
With a startup spirit and 100,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us..
Responsibilities
· Ensure the deployment of the Global Business Platform.
· Assist in performing As Is analysis during Solution Identification phase.
· Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
· Provides expert knowledge of the subject area and the project methodology.
· Writes and reviews level 5 Standard Operation Procedures (SOPs).
· Support development of User Acceptance Test (UAT) scenarios and test scripts.
· Support and co-ordinate User Access Testing (UAT)
· Develops and coordinates communication materials related to New Ways of Working.
· Identifies training needs and conducts trainings for end users.
· Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
· Performs analysis during Ramp-up phase and proposes corrective actions.
· Identifies improvement opportunities and integrate best practices for future resolution.
· Captures lessons learned and best practices from each implementation and integrates them into future impact resolution/improvement roadmaps.
· Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.
Minimum required Skills
· Functional skills: Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking.
· Stakeholder management skills: managing different stakeholder groups across Functions and Operating Companies with communication skills.
· Training and Change management skills: conducting trainings, developing training materials and supporting change to new ways of working.
· Process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements.
Specific Functional Skills & Experience
· Bachelor's degree in computer science, Information Technology, Logistics, Supply Chain Management, or a related field.
· At least 4-6 years of experience in e-commerce, sales operations, and/or revenue management.
· At least 3-4 years of experience in Commercial processes: o Customer Lifecycle management (Customer Master Data): Creation, update and offboarding of customer o Customer Technical Services (Commercial equipment – fridges – management
· Work experience in Digital Transformation and/or change management.
· Experience in Commercial roles · Experience with CRM platforms, ERP implementations, or data management is a plus.
· Work experience with MS Dynamics + Field Services is a plus.
ID: 18408957