SERMO is on a mission to improve healthcare globally by connecting and engaging the world's largest online community of physicians. Through clinically relevant tools and applications, we empower the community to exchange insights, collaborate and challenge each other to improve outcomes for patients around the world. Over 600,000 doctors around the world are using SERMO to consult and crowd-sourced peer-based clinical expertise in real-time at the point of care.

Role Description:

To engage with community members, servicing their needs to help build a sustainable asset in our community, while also encouraging their active participation in the various opportunities on offer.

**THIS IS A JUNIOR POSITION**

Key Deliverables of the Role:

Re-engaging inactive members

Reminding members about opportunities they have been invited to

Recruiting new members based on their suitability for Intelligence projects or special programs

Customer - Member care

Collecting or confirming profile information

Dealing with honorarium payment issues

Making follow-up calls for verification - quality purposes

Essential Qualifications and Experience Required:

Language skills, be fluent in english

Knowledge in another language is a plus (French, German, Portuguese, Italian)

Communication and representation skills, be professional, clear, knowledgeable and helpful

Promotional skills, be positive and convincing

Time management skills, to deliver results on a timely manner, daily, weekly and monthly.