Join the Leader in the Call Center Business!

Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. Alorica offers a wide range of call center services designed to help create, cultivate, and maintain our customer's precious asset— their customer relationships.

Summary

Supports enterprise-wide fraud, misconduct, theft, policy violations, disclosure of confidential information, workplace violence, and other Alorica Security related investigations. Leads internal investigation across all Alorica sites, conducts employee interviews, coordinates with internal and external partners, documents and presents findings.

Key responsibilities

• Conducts fraud / theft / misconduct / policy violations / security related / workplace violence investigations, record analysis, interviewing and report writing, while providing guidance and working in conjunction with business partners to include human resources, operations, client solutions, quality assurance, and legal.
• Leads and participates in employee witness and suspect interviews in relation to internal investigations.
• Document and report all investigative activities within an electronic case management system.
• Partners / collaborates with cross-functional stakeholders in each phase of the investigation process, as appropriate.
• Perform other duties as assigned by management.
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Experience, Knowledge, Skills & Abilities

·        2-3 years of experience in the security field, preferred.

·        Advanced English level(B2+)

·        Ability to effectively organize work and priorities against deadlines.

·        Excellent leadership and organizational skills.