About Team Quality Services

For over 25 years, Team Quality Services has established itself as a leader in quality-related services across North America. Our target customers are manufacturers and suppliers to various industries, with the core of our current business based in the automotive sector. We pride ourselves on being there to solve problems in the field, so our customers can stay home.

Successful candidates will exhibit and routinely demonstrate TQS Core Values –

Team First, Humble Confidence, Integrity, Self-Driven, and a Can-Do Attitude

Compensation:

Base salary $60,000.00 monthly MX PESOS.

The position is eligible for a bonus based on sales team performance and company growth.

Position Summary: This position is responsible for ensuring that our Operations teams have the resources and leadership they need to succeed. This position will lead and manage Operations teams, ensuring our services are delivered consistently and according to our established processes. This role is also responsible for managing the workload and capacity of team members, ensuring we maintain a scalable, engaged, and efficient workforce.

The person in this role must be bilingual - fluent in English and Spanish, written and oral.

The person in this role must be and remain eligible to be issued a passport/visa or any other required documents for international travel/training.

Essential Duties & Responsibilities:

For the assigned area of responsibility (e.g., team, region, industry, OEM, or other area of focus):

· Responsible for the leadership, management, and supervision of all assigned team members, including direct reports, indirect reports, and independent contractors.

· Interview, onboard, discipline, mentor, train, and manage workload for assigned team members, including direct reports, indirect reports, and independent contractors.

· Monitor performance and metrics of assigned team members and develop and implement improvement plans for underperforming teams or team members.

· Develop growth strategies and plans to increase the Company's presence and business portfolio.

· Execute the Company's operating system, rhythm, and cadences (e.g., weekly Level 10 meetings).

· Enforce all Company policies, procedures, and expectations.

· Operate independently and autonomously, requiring minimal supervision.

· Responsible for ensuring the assigned area of responsibility meets budgeted targets and goals.

· Develop and maintain strong relationships with Company, customer, and service location personnel.

· Assist with the resolution of customer, service location, or employee concerns; mediate employee concerns as needed.

· Collaborate with cross-functional teams to establish and improve team performance.

· Provide temporary or backfill coverage for team members as needed.

· Recommend initiatives, including process improvements and corrective action plans, to drive growth, customer satisfaction, financial performance, and operational excellence.

· Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.

· Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure effectiveness of the Company's services.

· Promote proper work ethic and demonstrate the Company's Core Values, policies, procedures and best practices.

· Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status.

· Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems.

· Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone.

· Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving.

· Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.

· Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.

· Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.

· Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.

· Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.).

· Travel to Company facilities, customer locations, or other locations as assigned. Must be able to drive on behalf of the Company.

· Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events.

· Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.

· Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.

· Other duties as assigned.

Onboarding Location:

Corporate travel to our office in Auburn, Indiana USA is required for onboarding and training during your initial weeks of employment.

Requirements

Required Education and Experience:

• Required: 4-year degree -OR- 2-year degree with 5 years job-related experience
• 5-10 years of experience leading and managing multiple direct reports
• Must have automotive experience
• Must be bilingual - fluent in English and Spanish, written and oral
• Must be and remain eligible to be issued a passport/visa or any other required documents for international travel/training.

Competencies:

• Problem Solving Skills
• Customer Service Skills
• Professional Writing Skills
• Communication Skills
• Leadership Skills

Required Certificates, Licenses, or Registrations:

• Valid driver's license
• Proof of vehicle insurance policy

Physical Demands and Working Conditions:

• Ability to sit for an extended period. Able to be mobile throughout Team Quality Services facilities and customer locations
• Ability to work with and around others, up to 2/3 of the work period
• Ability to lift or push a minimum of 20 pounds
• Dexterity of hands and fingers to operate a scanner, computer keyboard, mouse, and other computer components and software
• Occasional participation in events outside of regular office hours may be necessary that may include attendance at community meetings and events
• Travel to TQS customer or service locations may be required
• Candidate must comply with all customer and service location requirements, including, but not limited to, vaccination status. Employment for this position is contingent on the candidate obtaining and maintaining all customer and service location requirements, which may be subject to change at any time.

Required Knowledge, Skills, abilities:

• Demonstrates the ability to organize and manage multiple tasks simultaneously
• Demonstrates the ability to organize and sort paperwork, documents, and other computer-based information
• Demonstrates the ability to photocopy and print various documents, sometimes on behalf of other colleagues
• Demonstrates the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone
• Demonstrates ability to manipulate statistical data and identify trends
• Demonstrates ability to lead and manage multiple staff members
• Demonstrates ability to identify and solve problems
• Demonstrates ability to strategize, plan, manage, and execute projects
• Demonstrates self-motivation and direction, with keen attention to detail
• Requires minimal supervision