Hace 1 mes
Customer service stellantis representative
Salario no mostrado por compañía.
Hace 1 mes
Customer service stellantis representative
Salario no mostrado por compañía.
Empresa confidencial
en
Detalles
Descripción
Responsible for ensuring achievement deliveries according with customer requirements in quantity, time, and manner. In order to get payment on time by taking care of the delivery-payment flow.
Resolve issues with empathy and care, and nurture relationships.
PRIMARY ESSENTIAL RESPONSIBILITIES:
r Stellantis specialist customer service representative.
r Daily monitoring and problem solution with Stellantis transaction as: RDR reports, shortage tickets, pilots, capacity and Origin Certify, CSD.
r ASN submission monitoring and payment flow. Including financial feedback.
r CRATES submission and returnable following.
r Expendable submission for reimbursable cost.
r Stellantis route confirmation and truck scheduling.
r Review and validate the customer requirements being received on time.
r Ensure the 862 demands by customer (EDI, Portal, Email) be input into the CSI.
r Ensure the forecast by customer be input into the CSI, in forecast module.
r Notify variation report for customer requirements and cost analysis.
r Daily monitoring with customer orders past due.
r Follow and solve each customer portal needs.
r Monitoring monthly customer evaluation and analysis validation.
r Daily tracking of the sales trend for keep the budget under control based on stellantis changes.
SUPERVISORY RESPONSIBILITIES:
None
REQUIREMENTS:
ID: 18401891