We're proud to say we've been named one of "Super Empresas Expansión 2023 Top Companies"

Charger Logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.

Charger Logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Queretaro's office, this job will be presencial in Queretaro site.

Responsibilities:

• As the team leader, the Terminal Manager is responsible for coordinating and overseeing all functions of the facility including the maintenance, dispatching, communicating with drivers.
• Oversee daily operations of the terminal to ensure that all scheduled deliveries are met with excellent customer service, customer satisfaction, and company compliance to all applicable laws and regulations.
• Manage daily operations of the company's inbound and outbound operations.
• Maintain accurate records of customer service, customer complaints, employee performance, etc. for analysis purposes.
• Mentoring, coaching, staffing, carrier development, operations management, dispatch and customer support along with additional tactical functions..
• This position is responsible to keep freight moving within safety and business guidelines while maintaining strong, positive relationships with customers
• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
• Willing to learn the business and grow the company over a long term. You are someone who invests time into building and fostering relationships to truly earn new accounts.
• Be available to staff as a resource in their day-to-day management to help facilitate positive results and also provide continuous training support.
• Maintain close oversight of all internal activities that impact service obligations last minute customer requests, resolution of delayed pickup/delivery, billing, etc.
• Actively participate in problem resolution with the team members and different departments.

Requirements

• 5-8 years of successful Operations or Customer Service Management experience
• Experience in the transportation / 3PL industry required
• Bachelor's degree in business, transportation or related field; or the equivalent a plus
• Proven leadership experience in fast paced environments with rapidly changing priorities
• Able to plan and organize well as an individual and as a team player
• Possess high levels of energy and initiative; strong work ethic and ability to self-manage
• Must have strong communication skills – in face to face, over the phone and written communications.
• Possess good problem-solving skills - able to understand and meet customer needs (internal and external)

Benefits

• Competitive Salary
• Healthcare Benefit Package
• Savings fund
• Life insurance
• International Training
• Career Growth
• Food coupons
• Relocation bonus

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability. We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you.

“We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”