POSITION: Customer Service Auxiliary

Grade:

• Reports to: Customer Service Representative                                                        
• Department: Customer Service
• Classification:                                                                              
• Location: VIAM MX
• Date: 01/01//2023                                                      

• JOB SUMMARY:
• Responsible for providing support to Customer Service Representative, Customers and Invoice department. Will oversee the day to day responsibilities of all customer requirements and all shipping paperwork and A/R support.

• ESSENTIAL FUNCTIONS:
• Assist to Customer Service Representative.
• Provide all documentation in a timely manner to shipping department
• Ensure all documentation to shipping department is accurate
• Provide any documentation necessary to ensure timely payment from customers
• Understands and follows VIAM's safety policy

ADDITIONAL RESPONSIBILITIES:

• Depends company needs

EDUCATION AND EXPERIENCE:

• High School Diploma or University Degree
• Experience in Customer Service and/or Sales
• Knowledge in Office software

QUALIFICATIONS:

• Strong verbal and written communication skills
• Excellent communication, interpersonal, and follow-up skills
• Team oriented
• Strong organization skills with the ability to handle multiple task
• Good telephone manner to enhance relationships with customers