Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Transformation happens here. Come, be a part of our exciting journey!

Responsibilities:

o Outbound calls regarding collections and payment process.

o Follow up on incidents from the time it is reported until successful closure document

ticket status and follow up.

o Register all cases, inquiries, and calls in the tracking tool.

Qualifications:

o Previous experience in Customer Service. / Advanced English

o Proficient English to communicate on emails and calls.

o Schedule availability.

o Be a team player with problem problem-solving attitude