Manage a busy service request queue, resolving HR data & content related requests within agreed service levels, managing escalations where required in line with the GBS escalation process • Process mass data imports & changes in a range of systems & modules but predominatly SuccessFactors Employee Central & Time-off (including mass hires, acquisitions, mass pay changes, divestment, terminations, time-off quotas, etc.) Ensure the continued quality & integrity of data by performing regular data audits and reconciliations Collaborate with Employee Experience service delivery teams globally to ensure any changes are accurately processed & reflected across all platforms & systems including payroll. • Collaborate with managers, COEs & HR business partners to support data cleansing activities ensuring all relevant data is available and acurate to enable annual people processes (e.g. goal setting, performance reviews, compensation planning, variable pay, etc.) • Support administration of role-based permissions • Create & maintain automated SuccessFactors workflows, alerts & notifications • Actively collaborate with HRIS team to investigate and resolve interface errors between SuccessFactors Employee Central and other modules & systems • Provide guidance & support provision of training to end-users and key stakeholders on HR data related policies and processes • Continuouly improve ways of working looking for opportunities to remove manual data input and/or extracts • Support administration of HR knowledge base • Provide analysis of content usage and end-user feedback • Engage with the relevant content owners to flag and facilitate resolution of content related issues • Other duties as assigned.