We at LAN-IT 24 (Germany) are currently looking for the location Mexico (Toluca) Start: ASAP Duration: 1 year (with option) Full time (Mon-Fri/40h) 100% Onsite Tasks: - Processing customer enquiries and problems in the area of IT support - Recording and documentation of customer information and support tickets - Initial contact and first analysis of technical problems - Providing solutions and instructions for frequently occurring problems - Escalating complex cases to second level support - Monitoring systems and performing basic maintenance tasks - Updating knowledge bases and creating instructions for customers - Ensuring a professional and friendly customer service experience - Tracking and monitoring customer satisfaction - Assisting with the installation and configuration of software and hardware Requirements - Expertise in IT systems, networks and hardware - Excellent communication skills, local language and English (written and verbal) - Good problem solving and analytical skills - Customer orientation and friendly interaction with customers - Time management and prioritization skills - Willingness to learn and ability to undertake continuous professional development - Ability to work and collaborate in a team If you are interested, I would be happy to hear from you. Please send your CV. kalpna@lan-it24.de With kind regards Kalpna