Voice Agent Job Description

Work for one of the world's leading providers of technology and communications services, transforming the way they connect around the world.

o  Deliver a positive experience that solves customers' challenges in one call.

o  Work to resolve issues by providing accurate information to all customers according to their needs, inquiries, or complaints.

o  Help to drive sales of products and services that will keep them happy and connected.

o  Learn and uncover customers' needs by creating connections and asking the right questions.

o  Position product insights and solution recommendations to provide customers with a complete top solution.

Mandatory requirements:

- Conversational English level (B2 or above)

- High school diploma, GED or equivalent.?

- Willingness to work on site. (north CDMX)

- Schedule availability.

- Willingness to complete and pass a background check verification.

Desirable requirements:

- Experience promoting and/or selling products and services.

-Experience resolving customer issues and billing.

-Customer service experience.

-Demonstrated experience communicating with customers to find solutions. 

- Any call center experience.

OFFER:

• Referral bonus program
• 100% paid training
• Medical & life private insurances after 3 months
• Competitive salary based on a rate per hour of $107 mxn once graduated

(This is an approximate of 18K mxn monthly before the taxed deduction)

• Encourage and support to develop a professional career.
• Law benefits (IMSS, Infonavit, Infonacot, Christmas bonus, Vacations, etc)
• Fixed schedule in operations from 9:00 am to 6:00 pm
• 2 days off per week