The Role

We are looking for a technically skilled & highly motivated individual with a keen eye for detail, a strong analytical mindset, and with a focus on quality, to work within our Global IT Organization. This role requires a wide range of experience supporting customer-facing web applications. The successful candidate will demonstrate strong technical knowledge and skills & the drive and ability to leverage these to improve the efficiency & effectiveness of the project team. This should be the type of individual who has the capability to eventually, once qualified in their mission, take on additional opportunities.

What You Will Do

Effectively deploy applications by building automation suites.
Provide on-call support on a rotational basis and effectively diagnose / triage / fix systems during outages
Be accountable for application health, uptime, monitoring and disaster recovery.
Routinely remediate and secure applications in alignment with security policies.
Assist project teams in technical design, strategy, planning and implementation of application rollouts.
Perform daily operational tasks such as completing change requests, resolving incident tickets, application monitoring and problem triage.
Produce and maintain application documentation.
Adopt DevOps practices to drive the use of automation to simplify routine tasks.
Consistently collaborate, cross-train and be secondary support on multiple areas within the team

What You'll Bring

4+ years' experience supporting customer-facing web applications in a production environment.
Undergraduate degree in computer science or information technology or equivalent work experience.
Working experience in a multi-platform, multi-data center IT environment.
Experience automating tasks using scripting languages like PowerShell and Bash.
APM and Synthetic monitoring, alerting, and troubleshooting.
Proven experience supporting web-based applications.
Experience creating and maintaining good documentation.
Microsoft IIS & web application support.
4 + Proficiency in installing/troubleshooting Linux, Windows, middle-ware technologies
PowerShell, Bash and other scripting languages.
Basic networking knowledge (preferred)
Willing, ready and able to learn and execute the Solera Way.
Strong analytical and problem-solving skills with the ability to use initiative to identify, analyze and resolve complex problems.
Excellent interpersonal and communication skills to establish and maintain collaborative work relationships at all levels.
Willingness to identify, implement and drive improvements.
Proactive, enthusiastic and output driven.
Attention to detail.
Enthusiasm for learning new technologies.
Flexibility with regards to working outside normal business hours as required.

Ability to:

Effectively communication in English (Required) and Portuguese (huge plus) across all organizational levels (both verbal and written)
Prioritize, delegate, and deliver tasks in a pressurized high output-focused environment.
All other related and/or additional responsibilities that may be required or assigned.