Customer Quality Engineer - Automotive Industry

The Customer Quality Engineer in the automotive industry is a pivotal role that ensures the highest standards of quality for products delivered to customers. This professional serves as a bridge between the company and automotive clients, managing and enhancing customer satisfaction through effective quality assurance measures.

Key Responsibilities:

Quality Assurance:

• Develop, implement, and oversee robust quality assurance processes to meet automotive industry standards.
• Conduct thorough product and process audits to ensure compliance with quality requirements

Customer Interaction:

• Act as the primary contact for automotive customers on quality-related matters.
• Collaborate closely with customers to understand their quality expectations and address any concerns or issues promptly.

Problem Resolution:

• Investigate and analyze quality issues, working closely with cross-functional teams to implement corrective and preventive actions.
• Ensure timely and effective resolution of customer complaints and non-conformities.

Continuous Improvement:

• Identify opportunities for continuous improvement in product quality and manufacturing processes.
• Implement measures to enhance overall quality performance and customer satisfaction.

Documentation and Reporting:

• Maintain detailed records of quality issues, investigations, and resolutions.
• Prepare regular reports on quality metrics for internal and external stakeholders.

Requirements:

• Bachelor's degree in Engineering or a related field.
• Extensive experience in a quality engineering role within the automotive industry.
• Thorough understanding of automotive quality standards (ISO/TS 16949).
• Strong problem-solving skills and the ability to drive root cause analysis and corrective actions.
• Excellent communication skills for effective interaction with customers and internal teams.

Preferred Qualifications:

• Certification in quality management or Six Sigma.
• Familiarity with automotive production processes and methodologies.
• Experience with advanced quality planning tools and methodologies.