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Operations manager de Lunes a Viernes de 45k a Negociar
Manage Visa Application Unit, ensuring efficiency, compliance, and profitability while fostering consulate relationships.
Responsibilities:
• Oversee unit operations, profitability, and target achievement.
• Develop consulate relationships and ensure compliance with SLAs.
• Drive staff efficiency and productivity.
• Implement process enhancements and new rollouts.
• Control budgets and resources.
• Conduct staff training and mentorship.
• Ensure security and adherence to environmental policies.
Key Performance Indicators:
• Productivity
• Customer satisfaction
• Timely & accurate data entry
• Meeting revenue targets
• SLA adherence
• Staff training and satisfaction
• Incident management and RCA completion
• Website maintenance and project completion
Interactions:
• External: Clients, vendors, applicants
• Internal: Departments, operations managers, corporate office
Qualifications:
• Graduate with 5-9 years experience in Travel or Service industry.
• Proficient in MS Office, adaptable, and innovative.
Competencies:
• Entrepreneurship
• Quality orientation
• Team collaboration
• Communication
• Leadership
Additional:
Advanced English level is mandatory
We offer:
• Excellent salary compensation
• Private medical insurance
• Law benefits
• Annual performance-based bonus
ID: 18377275