Description:

We are currently seeking a bilingual virtual assistant proficient in both English and Spanish to join our team. The ideal candidate will possess excellent communication skills and a customer-friendly attitude.

Responsibilities:

• Provide virtual assistance services, including receiving and making calls on behalf of clients, ensuring exceptional customer service in both English and Spanish.
• Assist with insurance back-office operations, such as managing calendars, scheduling appointments, and handling emails. 
• Collaborate with team members to ensure efficient handling of customer inquiries and requests.
• Maintain accurate records of customer interactions and transactions.
• Draft, edit, and format documents, presentations, and reports as required.
• Provide support on various projects by coordinating tasks and tracking progress

Requirements:

• Proficiency in both English and Spanish (written and verbal).
• Strong interpersonal skills and a customer-friendly attitude.
• Ability to effectively communicate and empathize with customers.
• Familiarity with Microsoft Suite (Word, Excel, Outlook).
• Prior experience in virtual assistance is a plus but not required.
• Ability to multitask and prioritize tasks effectively.