Key Responsibilities 

• Establish technical proficiency in automotive GSM/LTE/GNSS telematics devices and vehicle interfaces.  
• Tier 3 product support, with some customer interaction via phone and email, responding in a timely manner that ensures we meet our service level agreements.  
• Conduct troubleshooting and diagnostics of automotive telematics hardware, related accessories, and end-to-end connectivity.  
• Participate in hardware engineering; bills of material, technical specifications, improvement of systems and processes, test plans, and operating processes.  
• Participate in setup of test fixtures to support testing/validation of automotive telematics devices. 
• Troubleshoot devices for root cause failure analysis. 
• Collaborate with other team members and departments, share knowledge and expertise.  
• Assist in providing device demos as required.  
• Assist in defining and running test scripts for other team members. 

Required Skills 

• Understanding of cellular modems, mobile apps, and associated IoT technologies (Wi-Fi, Bluetooth classic and LE), serial interfaces (RS-232, RS-485, USB, CAN). 
• Strong analytical and problem-solving skills.  
• Excellent interpersonal and customer service skills. 
• Proven ability to liaise with others to capture use case and expectations and then define requirements and testing criteria. 
• Effective organizational skills and the ability to manage workload with conflicting priorities, and with minimal supervision.  
• Ability to work collaboratively and take accountability for initiatives.  
• Proven ability to be a strong contributor, focused, and results driven within a high performing team.  
• Ability to quickly learn a variety of product devices and related application solutions.  
• Fluent in English both written and verbal, with excellent communication skills. (C1, C2 or native speaker)
• Valid driver's license and modern vehicle in good working order. 

We would love you to have the following  

• College level diploma, electrical/electronic/mechatronic technician or technologist, or proven equivalent experience. 
• 5+ years working in a hardware device support, lab testing, quality control/audit role. 
• 5+ years working in a manufacturing or product engineering support role. 

Nice to have 

• Experience with automotive protocols; SAE J1979, SAE J1939, SAE J1850, ISO 9141, ISO 15765. 
• Understanding of IoT and vehicle to cloud connectivity via: APN, VPN, TCP, UDP, MQTT, gRPC, etc.  
• Experience working with cellular carriers for device level certifications. 
• Experience with FCC/IC or similar regulatory certifications. 
• Experience with Lithium battery powered devices, including integral solar charging. 
• Experience with troubleshooting and debugging using lab equipment; multi-meter, power supplies.  
• Hands-on electronics/mechatronics prototyping experience.  
• Experience with; python, embedded C/C++, JavaScript, Go, bash, git, Linux, Android. 

Benefits and compensations:

Competitive salary (Above the market)

Foof vouchers

Law benefits

Flex days

Permanent Contract

Work on site 2 days and 3 in home office.