Since 1936, Ricoh has been developing and supplying world-class innovative products and services. We operate in nearly 190 countries, and we have established ourselves as a leader in technology services through a robust portfolio of solutions.

Job Objective

Guarantee the administration of RICOH services assigned.

Functions

Make follow-up sessions with clients about the services provided, presenting status, progress, and indicators.

Control and supervise all the KPI's related to the Aftersales operations.

Ensure contract compliance, ensuring SLAS and KPIS.

Personalized attention to ensure customer satisfaction.

Solve incidents, answer questions and problems with the service through your team.

Coordinate activities with other areas to fulfill the service.

Coordinate Team Activities

Channel complaints that cannot be resolved to Service representatives.

Requirement

Bachelor of Administration, Business or Systems

Experience of 3 years in Service Executive

Experience in commercials process

English conversational

Benefits

Competitive base salary according to experience.

Above the law benefits.

Hired directly with the company.

Career plan and real growth opportunities.