Job Description

Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Our enthusiastic Customer Services team are the first point of contact to our customers when they need support with their transactions. The team provides information about transaction status , updates about progress and resolves general customer inquires. We are looking for an enthusiastic Customer Services Representative to join our friendly team at El Salvador in Ria Headquarters. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

Responsibilities

Your main responsibilities will include but will not be limited to:

• Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints.
• Reviewing and correcting data of incorrectly processed transactions.
• Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints.
• Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.

Qualifications

• Good knowledge of MS Office and Internet Explorer.
• At least one year's work experience in customer services or a call center position.
• An additional language (English).
• Strong customer orientation skills.
• Excellent communications skills (both oral and written).
• Attention to detail.
• Good teamworking approachand ability to work flexible schedules.

Benefits: Our package includes Competitive salary, 1 month of Aguinaldo (Christmas bonus),15 days' vacation, Life insurance, Food vouchers and Work-life Balance.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Us

Today, people are on the move more than ever before. For a better future. For a better everyday life. As a leading money transfer company, Ria is committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.

Our job is to deliver our customers' hard-earned money straight into the hands of those who need it most. By providing our customers with a fast, convenient, and safe service, we get money to where it matters affordably. We contribute to helping communities, families, and individuals get ahead.

We are people serving people and we never, ever forget that.