Job Description

We are recruiting a Helpdesk Technician, You will provide first level of technical support to our agents , helping them to solve the different questions and problems they may have.
Embraces our values; always humble, always open, always driven, and always transparent. To be successful in this role, you will need excellent communication skills in English and Spanish and experience in customer service. The key skills required for the position are excellent phone etiquette, data entry, and attention to detail. The soft skills you will need are a positive attitude, being a team player, and patient with our clients.

Responsibilities

• Answering technical requests through call center and email ticketing.
• Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System.
• Receive incoming calls/chats and make outgoing calls providing excellent customer service related to web support assistance.
• Creating usernames and passwords for the authorized agents, correspondents and corporate stores working via internet.
• Assigning authorized permissions.
• PC approval and registration.
• Web Site training.
• Remote connection assistance.
• Reporting errors in the web page web support.
• Review the computer to ensure requirements verification.

Qualifications

• Work experience in IT background or IT interest would be a plus
• High knowledge of the Office Pack
• Excellent communications skills (both oral and written)

About Us

Today, people are on the move more than ever before. For a better future. For a better everyday life. As a leading money transfer company, Ria is committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.

Our job is to deliver our customers' hard-earned money straight into the hands of those who need it most. By providing our customers with a fast, convenient, and safe service, we get money to where it matters affordably. We contribute to helping communities, families, and individuals get ahead.

We are people serving people and we never, ever forget that.