American Express Company México, S.A. de C.V.

As a Travel and Lifestyle Counselor in our luxury services call center, you will be responsible for delivering exceptional customer service experiences to high-end clientele seeking personalized trave ...

<div>As a Travel and Lifestyle Counselor in our luxury services call center, you will be responsible for delivering exceptional customer service experiences to high-end clientele seeking personalized travel and lifestyle recommendations. Your role will involve assisting clients with their travel arrangements, leisure activities, and providing tailored advice to enhance their overall lifestyle experiences.<o:p></o:p>
Key Responsibilities:<o:p></o:p>
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer Engagement: Engage with clients via phone, to understand their preferences, needs, and desires related to travel and lifestyle services.<o:p></o:p>
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Personalized Recommendations: Utilize your expertise and knowledge of luxury travel destinations, accommodations, dining, and leisure activities to curate bespoke recommendations that align with each client&#39;s preferences and expectations.<o:p></o:p>
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Booking Management: Handle all aspects of travel bookings, including flights, accommodations, transportation, dining reservations, and entertainment arrangements, ensuring accuracy and attention to detail at all times.<o:p></o:p>
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Problem Resolution: Proactively address any issues or concerns that may arise during the booking process or throughout the client&#39;s travel experience, providing timely and effective solutions to maintain customer satisfaction.<o:p></o:p>
5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Product Knowledge: Stay up-to-date on the latest trends, developments, and offerings in the luxury travel and lifestyle industry, continuously expanding your knowledge base to better serve clients.<o:p></o:p>
6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relationship Building: Foster long-term relationships with clients by delivering exceptional service, anticipating their needs, and providing personalized assistance and recommendations for future travel and lifestyle endeavors.<o:p></o:p>
7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cross-Selling and Upselling: Identify opportunities to enhance the client&#39;s experience by offering additional services, upgrades, or exclusive experiences that align with their interests and preferences.<o:p></o:p>
8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Documentation and Reporting: Maintain accurate records of client interactions, bookings, and preferences using designated platforms. <o:p></o:p>
9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaboration: Work collaboratively with other team members and departments to ensure seamless coordination and execution of client requests and travel arrangements.<o:p></o:p>
Qualifications:<o:p></o:p>
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience in a customer service or concierge role, preferably within the luxury travel or hospitality industry.<o:p></o:p>
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong knowledge of luxury travel destinations, accommodations, dining, and leisure activities.<o:p></o:p>
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication skills, with the ability to engage effectively with high-end clientele and tailor recommendations to their specific preferences.<o:p></o:p>
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exceptional problem-solving abilities and a proactive approach to addressing client needs and concerns.<o:p></o:p>
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention to detail and organizational skills to manage multiple bookings and requests simultaneously.<o:p></o:p>
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in relevant computer applications and booking systems.<o:p></o:p>
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility to work non-traditional hours, including evenings, weekends, and holidays, to accommodate client needs and peak travel times.<o:p></o:p>
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor&#39;s degree or equivalent experience preferred.
<ul>
<li class="MsoNormal" style="color: rgb(0, 0, 0);"><o:p></o:p>Portuguese, English&nbsp;&nbsp;and Spanish languages &nbsp;written and spoken <o:p></o:p></li>
</ul>


<p style="margin: 0px 0px 12px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke- white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
<ul style="margin: 12px 0px; padding: 0px 0px 0px 20px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke- white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">
<li style="line-height: 1.25;">Competitive base salaries&nbsp;</li>
<li style="line-height: 1.25;">Bonus incentives&nbsp;</li>
<li style="line-height: 1.25;">Support for financial-well-being and retirement&nbsp;</li>
<li style="line-height: 1.25;">Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)&nbsp;</li>
<li style="line-height: 1.25;">Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li>
<li style="line-height: 1.25;">Generous paid parental leave policies (depending on your location)&nbsp;</li>
<li style="line-height: 1.25;">Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li>
<li style="line-height: 1.25;">Free and confidential counseling support through our Healthy Minds program&nbsp;</li>
<li style="line-height: 1.25;">Career development and training opportunities</li>
</ul>
<p style="margin: 0px 0px 12px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke- white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>