Content and Transcription Specialist (Back-office)

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Guadalajara, Mexico Team is growing and we're looking for experienced Conten and Transcription Specialists to join our Helpware team.

Position Overview:

Our client is a ratings and reviews platform that collects reviews and does research on business-to-business service

providers.

We are looking for detail-oriented and motivated individuals with strong editorial judgment and time

management skills to assist with editing review content according to the client's Style Guide and performing online

research to verify the identity of reviewers.

Primary Responsibilities:

• Follow instructions clearly
• Conduct basic online research 
• Transcribe standard audio using software
• Write clearly and concisely (In English)
• Demonstrate editorial judgment 
• Work effectively under deadline
• Operate comfortably within a CMS (e.g., Drupal, WordPress)

Qualifications:

• 1-2 years experience in editing & copywriting
• 1-2 years of Transcription Experience
• 1-2 years of Business Writing or Copywriting Experience
• Advanced English Skills
• Advanced computer and typing skills
• Must be able to work independently
• High Level of Professionalism
• Ability to adapt and learn 
• Ability to multitask
• Quiet and secure place to work
• Reliable high-speed internet connection
• Ability to listen, build trust and confidence with teammates
• Ability to receive & implement feedback on both work & performance