Our client is an emerging leader to the Ag-Technology industry, offering product life extension technology for floral and produce products. Our client and its partners work hand-in-hand to reduce negative environmental impacts while delivering fresher, more nutritious produce and enhanced florals to more people in more places. Our client is a division of a diversified holding company with a core competence in developing and operating global manufacturers of industrial equipment and components. THE POSITION What you will do: Responsible for execution of our client's products as well as customer technical support at point of use/customer facilities ensuring efficient and effective product application and performance as well as on-going high degree of customer satisfaction (for assigned region/customers). Develop and maintain strong working relationships and high degree of satisfaction with customers through timely and effective service/support, collaboration, and product subject-matter-expertise. Learn and understand customer needs translating them into product use protocols and service requirements. Assist in launching new customer product use to include training on proper application, handling, and storage. Work with customers to troubleshoot and resolve product use issues or complications efficiently and effectively. Assist in development of effective long-term countermeasures and corrective actions. Communicate with Product Director on all customer issues, relay remedial action taken, and seek assistance for issues not readily resolved. Work to integrate emerging products into effective customer use. Product related testing, data collection, statistical analysis, and reporting. Assist product and sales teams with product development and innovation as well as account/market penetration and expansion. Manage personal daily activities to achieve assigned goals and Key Performance Indicators. THE CANDIDATE What it will take to be successful: Proven technical product background in FRESH produce supply-chain. Multiple years of experience working in quality control, quality assurance, food safety or similar in fresh produce packing or post-harvest environment along with a background in R&D for agriculture post-harvest in supply chain experience with sales reps. Bachelor's Degree in AgTechnology, Post-Harvest physiology, or similar degree programs. Master's Degree highly desired (CIAD program). Experience with testing protocols, data collection, statistical analysis, and reporting. Ability to multitask and meet deadlines. Ability to work independently, as well as a member of a team. High degree of professional and commitment to customer service and satisfaction. Advanced English language skills. Willing and able to travel within defined territory/region by vehicle and air with potential international travel and or travel outside of territory/region (occasional overnight/multiple day travel). Valid driver's license, insurability, and passport required. What we can offer: An exciting and rapidly growing organization with a passion for innovation. Opportunity to directly impact long term organizational performance and growth. Opportunity to grow sales of our world class produce life extension products. Engaging and progressive culture.