HUAWEI TAC Queretaro is looking for a motivated candidate to join us as: IP/Datacom Network Engineer.

Location: Parque Innovación Tecnológico Queretaro (El Marqués, QRO.)

RESPONSIBILITIES:

•Handling customer service requests for our Datacom products.

•Troubleshoot hardware or software problems.

•Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support.

•Troubleshoot hardware or software problems.

•Performing network upgrades/ updates.

•Provide detailed information on how to set up, configure or upgrade IP products and their features.

•Identify customers concerns and critical problems based on customer interaction.

REQUIREMENTS:

•Conversational English level.

•Experience in Protocols such as: ARP, VRRP, DHCP,OSPF,BGP,MPLS, VPNs.

•Knowledge of security features and protocols, network monitoring applications, switching technologies.

•Familiar with TCP/IP & OSI protocol stack.

•Experience working in system integration or telecommunication.

•Bachelor or Engineering degree.

SKILLS:

•Fluent English, conversation and writing.

•Strong working relationships with other teams.

•Quick learning technical and procedural topics.

WE OFFER:

•Salary package.

•10% Monthly food coupons.

•13% Monthly saving fund.

•Major Medical Insurance.

•Life Insurance.

•Mobile allowance.

•Extra vacation days.

•Other extra benefits.

Join our team, apply now!