Creating Smiles through great people and technology!

Hexaware is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services.

The digitally empowered workforce of Hexaware represents various nationalities, comprising 19,833 employees, lives the company's philosophy of ‘customer success, first and always.

We´re hiring:

Service Desk

·More that 5 years of IT experience

building commercial and enterprise web applications with the below technologies

Must be able to work the hours of open shift.

Basic experience in a Help Desk, Call Center, and Technical Support environment.

A knowledge of ServiceNow is preferred or similar ticketing system desired.

Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end user PC hardware and software issues in a Windows operating environment. Having experience with mainframe issues a plus.

Experience in the following: Most current Microsoft Windows Operating System as well as Microsoft Office Products.

Experience in Remote connectivity via VPN and VDI. 

Basic knowledge of TCP/IP as well as Network Hardware, such as routers, switches, hubs, etc. including their functions and capabilities. Microsoft Windows Server technology. 

Experience in Remote assistance tools such as Webex/PC Assist or similar tool which is used in most Help Desks to take control of customers PC's.

Experience in home networks and Wi-Fi in an effort to troubleshoot such issues.

•Excellent written and verbal communication English skills

We offer a lot of benefits!