TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

TigerConnect is seeking a proactive, analytical, and persuasive Renewal Specialist to join our Mexico City team. This role is perfect for individuals with 2+ years of customer-facing experience in the SAAS industry. The successful candidate will be instrumental in driving the renewal process, collaborating with internal teams, and maintaining elevated levels of customer satisfaction.

What You'll Be Doing:

• Work closely with Customer Success and Account Management teams to develop and implement effective renewal strategies, using insights from customer health scores, utilization trends, and feedback
• Drive the renewal process, including scheduling and conducting meetings to discuss value realization, present renewal options, and finalize next steps
• Maintain accurate records of all customer interactions, renewal statuses, and contractual details in Gainsight, ensuring transparency and up-to-date information
• Identify potential churn risks through effective questioning, handle objections, and negotiate terms to secure renewals
• Manage the end-to-end renewal and forecasting processes, ensuring timely discussions, negotiations, and closures
• Confidently handle conversations about financials with customers, including discussing price adjustments and multi-year commitments
• Keep customers informed throughout the renewal process, addressing concerns, and aligning on expectations
• Employ a human-centered approach, understanding and advocating for customer needs while positioning TigerConnect as a key partner in their success

What You Bring:

• 2+ years in a customer-facing role within the SAAS industry

• Demonstrated ability to work collaboratively across various departments
• Strong organizational skills, attention to detail, and ability to thrive in a fast-paced environment
• Excellent communication skills, both written and oral
• Experience with Salesforce, Gainsight, and Looker or other reporting systems is a plus
• Proactive attitude and willingness to "roll up the sleeves" to achieve objectives
• Analytical mindset with a knack for problem-solving
• Persuasive communication style, with an empathetic understanding of customer needs

Perks & Benefits We Offer:

• Our hybrid teams bring together top talent from Mexico, the US, and around the globe
• Work from prime office spaces in the Reforma area of Mexico City
• Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family
• Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities
• Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance
• With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop
• Enjoy our flexible time off policy with no limit on the number of days off
• Finally, you'll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.