?? Join Our Innovative Team as Service Desk! ??

????? We're on the hunt for a talented Service Desk in Mexico. If you're passionate about it, we want you!

?? Ready to take the challenge? Apply now and let's innovate together!

Requirements

-  Basic experience in a Help Desk, Call Center, and Technical Support environment.

-  A knowledge of ServiceNow is preferred or similar ticketing system desired.

-  Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end user PC hardware and software issues in a Windows operating environment. Having experience with mainframe issues a plus.

-  Experience in the following: Most current Microsoft Windows Operating System as well as Microsoft Office Products.

 - Experience in Remote connectivity via VPN and VDI. 

 - Basic knowledge of TCP/IP as well as Network Hardware, such as routers, switches, hubs, etc. including their functions and capabilities. Microsoft Windows Server technology. 

- Experience in Remote assistance tools such as Webex/PC Assist or similar tool which is used in most Help Desks to take control of customers PC's.

-  Experience in home networks and Wi-Fi in an effort to troubleshoot such issues.

-  Experience in Security Administration of Active Directory &/or IBM RACF a plus. Not required for this position but a plus if applicant has experience in employee additions, transfers and deletions. Have experience in creating security groups and also experience in server security access.

-  Must follow ITIL processes and procedures and ITIL framework certification preferred.

-  Ability to work well with others in a team environment including as a member of possible rotational assignments, or as part of a project team

?? Why Join Us?

·        Be part of a creative and forward-thinking company.

·        Enjoy a flexible and employee-centric work culture.

·        Engage in exciting, impactful projects.

·        100% Payroll + superior benefits

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